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Faq

Designer Greek hopes to answer all your Greek inquiries below. However, if your questions are not answered in this section, then please feel free to let us know!

  1. What is the Design Shop?
  2. What are my design options?
  3. What are DG Designs?
  4. What are DesignerGreek's Prices?
  5. What is the difference between applique & embroidery?
  6. Once I start designing, am I able to go back and make changes?
  7. Will a Featured Product always be available?
  8. What size are the greek applique letters?
  9. What type of stitching is used for the letters?
  10. What type of fabric are the letters made from?
  11. Are the solid colored letters identical from order to order?
  12. Besides letters and words, is it possible to have a specific symbol or design embroidered?
  13. Are the colors and fabrics accurately represented on the website?
  14. Are there particular computer settings that would most accurately display the fabric and apparel colors?
  15. Will the same fabric patterns always be available?
  16. Is there a minimum order limit for each item?
  17. Are there benefits from ordering large quantities of the same item?
  18. Is it beneficial to order in groups?
  19. What is DG Account and how can I benefit from one?
  20. How do I Sign Up for a DG Account?
  21. How do I access my DG Account?
  22. What if I cannot remember the password for my DG Account?
  23. What if I misentered my password when signing up for an account and now I am unable to access my account?
  24. What is Designer Greeks’s Referral System?
  25. Does Designer Greek offer Gift Certificates?
  26. What if I purchased a Gift Certificate without signing up for an account?
  27. Does Designer Greek have a catalog?
  28. How can I appear in Designer Greek’s Gallery?
  29. Where can I find the types of clothing and accessories you offer?
  30. What brands of clothing does Designer Greek carry?
  31. What is the best way to determine apparel sizes?
  32. Is it possible to ensure that apparel types will be the same when placing identical orders in the future?
  33. Among sweatshirt brands, are the colors all identical?
  34. Are the apparel colors identical to the letter colors?
  35. What is the difference between Hanes and Jerzees Sweatshirt products?
  36. Is there a difference between Silver for Her by Hanes and Bella products?
  37. Does DesignerGreek carry Youth sizes?
  38. Is it okay to machine wash and dry my lettered apparel?
  39. What are the payment forms accepted?
  40. Why was my credit card charged/check cashed even though I have yet to receive my order?
  41. How long will my order take to arrive?
  42. What if the shipping address I provide is incorrect and my order is returned to DesignerGreek?
  43. What if no one was available to accept my package and it was returned to Designer Greek?
  44. Where should I have my package sent if I am going on Break?
  45. What if I need to change my order?
  46. What if I need to cancel my order?
  47. What is Designer Greek’s Return Policy?
  48. What if I am missing an item or something is damaged when I receive it?
  49. What I receive an incorrect order?
  50. What if I don’t receive my order after it is shipped by Designer Greek?
  51. What is Designer Greek’s Privacy Policy?

 

  1. What is the Design Shop?

    The Design Shop allows you to create and preview your very own personalized Greek apparel. Within the Design Shop you may choose from Applique Letters, Embroidrey, or DG Designs---each has its own shop! View our Gallery for great fraternity and sorority design ideas!

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  2. What are my design options?

    Within Designer Greek's Design Shop you have the ability to visit all three areas - Applique Design Shop, Embroidery Design Shop, or Custom DG Designs. Listed below are the seqeunce of events that you may experience in each shop:

    Applique Design Shop:

    • Select Apparel
    • Select Letters
    • Select Letter Colors (foreground & background)
    • Preview Design, Add Embroidery To Apparel, Add A DG Design To Apparel, Add An Applique # To Apparel, Send Design To A Friend, Save Design
    • Add To Cart
    • Keep Shopping!

    Embroidery Design Shop:

    • Select Apparel
    • Select Embroidery Location
    • Select Wording, Font, Color, and Size of Stitching
    • Preview Design, Embroider More To Apparel, Add A DG Design To Apparel, Add An Applique # To Apparel, Send Design To A Friend, Save Design
    • Add To Cart
    • Keep Shopping!

    DG Custom Designs:

    • Select Apparel
    • Select A DG Design
    • Select DG Design Location
    • Select Design Size, Wording, Color Scheme, Font
    • Add To Cart
    • Keep Shopping!

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  3. What are DG Designs?

    DG Designs are a great selection of embroidery designs put together by Designer Greek! These designs can be personalized by selecting colors, sizing, placement and of course your Greek letters! It’s so simple and we do all the work!

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  4. What are DesignerGreek's Prices?

    All clothing items may be purchased as is by simply clicking the Add to Cart button from the Products page - the price will immediately be displayed in your shopping cart.

    Embroidery prices are dependent on the size of the text selected - generally they range from $7 to $12 per line per embroidery location.

    For Applique Letters, prices greatly vary from piece to piece - you will find pricing on each product page below the description.


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  5. What is the difference between applique & embroidery?

    Appliqué letters (tackle twill) are actual cut-outs of the Greek letters and are sewn to the garment by an embroidery machine through a four step process. The background letters (4.25”) are available in Solid and Metallic fabrics, while the foreground letters (4”) are available in Solids, Prints, Metallics and Plaids. Due to the letters total horizontal length (~16”), certain clothing types cannot contain appliqué letters.

    Embroidery, which includes our DG Designs, is when thread is stitched into a garment by an embroidery machine. Size, location, thread color, font, and wording are all variables in this process. All clothing types can be embroidered.

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  6. Once I start designing, am I able to go back and make changes?

    Absolutely! Throughout the design process you can make changes and start over as often as you'd like - we want you to customize the perfect Greek piece. There are endless combinations, and Designer Greek wants you to try them all out if you desire. You can even SAVE your designs in your Personal Account before making a purchase! If you have any questions regarding color combinations or fabric colors, please feel free to contact DG and a sales representative will gladly assist you!

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  7. Will a Featured Product always be available?

    Most likely! Designer Greek will carry a featured product for as long as the manufacturer supplies it. If you are unable to find a once featured product in our Product Guide, please contact DG and a representative will help you through the ordering process.

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  8. What size are the greek applique letters?

    DesignerGreek's standard foreground applique letters are 4" x 4" and our background applique letters are 4.25" x 4.25". 

    For ladies' items, small tote bags, vertical placements with 3 letter combinations and vertical placements on v-necks, our smaller 3.25" letters are used.
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  9. What type of stitching is used for the letters?

    Designer Greek uses Zig-Zag Stitching for our Greek Lettered Apparel, however Satin Stitching is available upon request. Satin Stitching is an additional $10.00 due to the significant increase of stitches around your letters & sew time. If you would prefer Satin Stitching please place your order normally and then request "Satin Stitching" in the Additional Notes box on the Confirmation page during checkout. Satin stitching will be added to your order and you will see an additional $10.00 charge on your credit card.
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  10. What type of fabric are the letters made from?

    All of our solid colored letters are made from 100% polyester twill fabric. This particular fabric does not fade and holds its shape exceptionally well. Designer Greek’s printed fabrics are made from cotton blends which vary from print to print.

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  11. Are the solid colored letters identical from order to order?

    Most often the letter colors are the same. However, when Designer Greek runs out of a specific color, a new batch will be ordered. Since the fabric is dyed, shades will sometimes vary slightly from batch to batch.

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  12. Besides letters and words, is it possible to have a specific symbol or design embroidered?

    Most likely Designer Greek will be able to work with you to create what you are looking for! In this case, you should submit a Special Order to Designer Greek and one of our representatives will contact you shortly with a response. Also, don’t forget to check out our DG Designs for great embroidery ideas!

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  13. Are the colors and fabrics accurately represented on the website?

    Designer Greek has done its best to accurately represent all colors and fabrics on the website; however, due to differences in computer monitors, small variations may exist and colors may appear brighter on the screen.

    To also assist you, Designer Greek has listed suggested color combinations and provided a description of each fabric, all within the Design Shop (click on the magnifying glass icon). If you are skeptical about a color or combination please contact DG and a representative will happily assist you!


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  14. Are there particular computer settings that would most accurately display the fabric and apparel colors?

    Designer Greek has done its best to accurately represent all colors and fabrics on the website; however, due to differences in computer monitors, small variations may exist and colors may appear brighter on the screen. DG has defined its fabric, thread, and apparel colors around the following settings:

    Brightness ~ 28 and Contrast ~ 85

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  15. Will the same fabric patterns always be available?

    Designer Greek will carry the printed fabrics for as long as the manufacturer supplies them, which is usually at least for a 1 year period. However, once a fabric is discontinued, Designer Greek will no longer carry that particular print.

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  16. Is there a minimum order limit for each item?

    Almost never! Designer Greek does not set arbitrary minimum order requirements. We will fill your order and treat it as a priority regardless of how large or small it may be. The only apparel types that have a minimum requirement are Headgear and Jerseys, due to the extensive set-up involved.

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  17. Are there benefits from ordering large quantities of the same item?

    YES! We call them "Volume Discounts." The more you order of the same item, the better the price --- it's that simple! Our current volume discounts are:


    Quantity #                                                Discount Applied

    25 plus (identical letter combinations)               10-12%

    25 plus (different letter combinations)                8%                                 

    15-24   (identical letter combinations)                 8-10%           

    15-24
       (different letter combinations)                 5%


    **Apparel Selection Does Not Need To Be The Same

     
    Designer Greek will also help to save on shipping costs for orders of 15 or more. Please contact DG prior to placing your order so all discounts may be applied.


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  18. Is it beneficial to order in groups?

    Definitely! Designer Greek always encourages you to place order in groups, whether small or large. For all group orders you will save money on shipping and for larger orders you may qualify for our VOLUME DISCOUNTS. Either way, you will save!

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  19. What is DG Account and how can I benefit from one?

    Dsigner Greek established the concept of My Account in order to provide you with the highest quality of service. We highly recommend that each customer signs up for a DG Account when first visiting the site. By doing so, you will enjoy the many benefits of a DG Account listed below:

    • Referencing your Order History
    • Tracking your Current Orders
    • Viewing your Saved Designs
    • Storing your contact info for purchases
    • Sending your DG Referral Code to friends 
    • Tracking your DG Dollars earned from  Referrals
    • Purchasing Designer Greek Bucks Gift Certificates
    • Receiving sale notices and coupon codes for future purchases with DesignerGreek (optional)
     

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  20. How do I Sign Up for a DG Account?

    Signing up for a DG Account is simple! You will find a My Account link on our home page, which requires your basic information plus a password. If you do not Sign Up before the checkout process, and would like to do, you will be prompted then.

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  21. How do I access my DG Account?

    Designer Greek recommends signing in at the beginning of each visit to our site - that way you will immediately enjoy the benefits of having an account! Just click on My Account and Sign In by entering in your e-mail address and password.

    If you decide not to Sign In immediately, you will have the opportunity to do so when you try to Save A Design in the Design Shop or when you Checkout.

    Please note: If you forget your password, go to the My Account page, and simply enter in the e-mail address you used when initially signing up for the account. Designer Greek will then send you an e-mail with your password.


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  22. What if I cannot remember the password for my DG Account?

    Simply click on the My Account page, enter in the e-mail address provided when signing up for an account, and click the HERE link that is located under the password box. Designer Greek will instantly e-mail you your chosen password which will enable you to access your account.


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  23. What if I misentered my password when signing up for an account and now I am unable to access my account?

    Simply click on the My Account page, enter in the e-mail address provided when signing up for an account, and click the HERE link that is located under the password box. Designer Greek will instantly e-mail you your chosen password which will enable you to access your account.


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  24. What is Designer Greeks’s Referral System?

    Designer Greek's Referral Program allows you to earn DG Dollars towards your future purchases! Every time a friend you refer, uses your Referral Code when they buy a DG Product, you will receive 5% of their total purchase. This amount will be awarded in DG Dollars and can be used anytime you'd like!

    You must sign up for a DG Account in order to receive a Referral Code. You also MUST have a Referral Code when sending e-mails to friends from DG's Referral Page ---otherwise, all e-mails sent will be without a code. Also, make sure you use the same e-mail address used when signing up for an account, as that is how we reference your Referral Code.

    Within your account, you will be able to view your DG Dollars earned. When you are ready to use your DG Dollars towards a purchase, just enter in your Referral Code during the Check Out process.

    Please note that no one will be able to use their own Referral Code to gain DG Dollars when checking out.


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  25. Does Designer Greek offer Gift Certificates?

    Yes, DG Bucks Gift Certificates are available in the following amounts:

    $100, $85, $75, $60, $50, $40, $30, $25, $20, $15, $10

    The Gift Certificate amount purchased is equivalent to cash, enabling the shopper to pay for the entire purchase, which includes tax and shipping. The Gift Certificate will remian valid until a $0.00 balance is reached.

    In order to purchase a DG Bucks Gift Certificate you must Sign Up for a DG Account. Once you purchase the GC it will appear in your account with a code #. By clicking on the code # you have the following two options:

    • Sending the GC to a friend via e-mail
    • Printing the GC to hand delivery or send to a friend in the mail

    Either way, you will fill out the appropriate info and then present it to your friend! Also, as long as there is a positive balance on the GC it will remain viewable in your account. Once they receive the DG Bucks Gift Certificate they will be able to purchase any item from Designer Greek using the Gift Certificate Code. It's a simple process and your friend is guaranteed to love the gift!

    If you have any questions regarding our Gift Certificate process, please contact DG and a representative will gladly assist you!


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  26. What if I purchased a Gift Certificate without signing up for an account?

    Even though you did not sign up for an account, Designer Greek automatically creates one for you upon every purchase with us. In order to access your purchased Gift Certificate, you must go to the My Account page and enter in the e-mail address used when placing your order. Then click on the "Click Here" link to have DG e-mail you your assigned password. Once you receive that information you may log in to your account and access the purchased Gift Certificate. If you decide to keep the account and would like to change the password assigned to you, simply Update Your Account Info within your account. 

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  27. Does Designer Greek have a catalog?

    Designer Greek does not have a catalog at this time. If you have any questions regarding the products we offer please feel free to contact DG and a sales rep will gladly assist you!

    You might also find the following links useful:

    www.catalogsportswear.com

    www.apparelcollections.com

    DesignerGreek can provide most of the products you will find!


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  28. How can I appear in Designer Greek’s Gallery?

    If you are happy with your Designer Greek purchase and would like to show it off, feel free to send a digital picture to Designer Greek and we will do our best to display you in the Designer Greek Gallery!

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  29. Where can I find the types of clothing and accessories you offer?

    All of the clothing and accessories Designer Greek offers are located under Products on our Home Page. You will also find them under the first steps of all three Design Shops - Applique, Embroidery, & DG Designs. Remember, all apparel types may be Embroidered, but not all may contain Applique Letters due to size contraints.

    If there is a particular type of apparel that you are looking for that we do not carry, please place a Special Order and one of our representatives will contact you. Or check out the links below for additional products available:

    www.catalogsportswear.com

    www.apparelcollections.com


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  30. What brands of clothing does Designer Greek carry?

    Designer Greek uses a large variety of brands for our apparel!  Please view our Products section for a detailed description, picture, available sizes & colors for each clothing type. Once you find the perfect piece you can choose to add Applique Letters, Embroidery, or a DG Design all within the Product Catalog!

    Dont' forget that certain apparel types cannot have Applique Lettering due to size contraints. However, all apparel types my contain Embroidery or a DG Design.

    Please Note: If there is a particular type of apparel that you are looking for that we do not carry, place a Special Order and one of our representatives will contact you.

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  31. What is the best way to determine apparel sizes?

    Unless specified, the apparel is unisex. Generally women order sizes S-XL and men order sizes L-2XL. Designer Greek has done its best to provide sizing charts on apparel types made available by the manufacturer. DG has also included a Special Notes section for each apparel which often indicates sizing information.

    If you are at all unsure about sizing please contact DG for guidance. Remember, Designer Greek does not accept returns or exchanges if your apparel does not fit.

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  32. Is it possible to ensure that apparel types will be the same when placing identical orders in the future?

    Yes! As long as the color and size is available, the same brand of apparel can be used to fulfill your future orders. Just reference you Order History under My Account, to find the apparel type used in the previous order and place the new order accordingly.

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  33. Among sweatshirt brands, are the colors all identical?

    Most sweatshirt colors are nearly identical, however, a few colors do vary slightly from brand to brand. These include: Ash, Red, Charcoal, Steel, and all Heathers.

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  34. Are the apparel colors identical to the letter colors?

    No! Both are made from different fabrics, so variations do exist. The colors will be similar, but not identical.

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  35. What is the difference between Hanes and Jerzees Sweatshirt products?

    While both lines are top quality, slight variations do exist between Hanes and Jerzees fleece products. The Hanes brand runs bigger than the Jerzees brand and the material blends vary from style to style. Check our Products section for a detailed description of each apparel type.

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  36. Is there a difference between Silver for Her by Hanes and Bella products?

    Yes! While both lines are top quality, slight differences do exist which is why we carry both. Silver for Her by Hanes is slightly heavier in weight (6.1 oz vs. 5.8 oz) and is also looser fitting than Bella’s form fitting clothing line. In addition, the Bella line does run small in size. Both are made from 100% ring-spun cotton and will slightly shrink after washing.

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  37. Does DesignerGreek carry Youth sizes?

    Yes! Although Youth sizes are not available on the website at this time, we do carry them. Please place a Special Order describing what you are looking for and one of our representatives will contact you shortly!

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  38. Is it okay to machine wash and dry my lettered apparel?

    Designer Greek recommends that apparel be washed inside out in cold water. Do not add bleach or other chemicals to the load. For best results, dry garments on low or lay flat to dry. Finally, iron press your letters on a low temperature after each washing.

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  39. What are the payment forms accepted?

    Designer Greek accepts Visa, Mastercard, American Express, and Discover. Full name, card number, expiration date, and the billing address are required for the transaction to occur. Checks and money orders are also accepted, however production will not commence until the check or money order has been received and cleared (this will delay production and delivery). Please contact DG for payment in this form. Designer Greek does not accept cash.

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  40. Why was my credit card charged/check cashed even though I have yet to receive my order?

    At Designer Greek everything is customized and made upon receipt of order. As a result, we cannot begin production until all payments are processed and approved.

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  41. How long will my order take to arrive?
    Average production time is 6-8 business days (does not include weekends) as each item is custom made. Add 3 days for apparel with additional embroidery. Shipping generally takes 2-3 days via US Priority Mail.

    Please remember that each item is personalized and created upon order placement. Also, factors such as complexity of the order, product availability, and quantity of the order may delay the production and delivery process.

    DesignerGreek primarily ships with USPS as it is generally quicker than FedEx and UPS. USPS Priority packages typically arrive within 1-3 days of the shipment date.

    Please remember, shipping times are based on when manufacture of your order is complete. Delivery rates are equivalent for FedEx Ground and USPS Priority. Delivery rates are also equivalent for FedEx Express and USPS Express.

    If you have special delivery requirements, Designer Greek will make whatever arrangements necessary to deliver your order the way you would like it. Please e-mail Designer Greek and one of our representatives will contact you!


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  42. What if the shipping address I provide is incorrect and my order is returned to DesignerGreek?

    If your e-mail Order Confirmation does in fact show that the shipping address you provided was incorrect, you will be held responsible for the second delivery payment. In addition, if Designer Greek incurs a charge for the returned package you will also be held accountable.

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  43. What if no one was available to accept my package and it was returned to Designer Greek?

    Designer Greek encourages you to use your permanent/home address as the shipping address for orders placed during or after Thanksgiving, prior to Spring Break, and when you know that no one will be available to accept the package. FedEx will attempt to deliver a package(s) for three consecutive business days. If no response is received, your package will be returned to DesignerGreek and you will be charged to reship your order. USPS will hold your package at your local postal office for approximately one week before it is returned to Designer Greek. Again, Designer Greek is not responsible for any costs incurred to reship your order. In addition, if Designer Greek receives a charge for the returned package you will also be held accountable.

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  44. Where should I have my package sent if I am going on Break?

    Designer Greek encourages you to use your permanent/home address as the shipping address for orders placed during or after Thanksgiving, prior to Spring Break, and when you know that no one will be available to accept the package. If you are unsure of delivery times please contact DG and a sales representative will be able to give you estimated time of arrival so that you may provide the appropriate shipping address.

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  45. What if I need to change my order?

    Because all items are personalized, once an order has been processed and manufacturing has begun, changes are not possible. If the order has been processed but manufacturing has not commenced, a $5.00 fee per item will be charged for any changes made. Otherwise, if the order has not yet been processed (usually within 24 hours) changes can be made by contacting DG.

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  46. What if I need to cancel my order?

    Because all items are personalized, once an order has been processed and manufacturing has begun, it becomes final. If the order has been processed but manufacturing has not commenced, and you would like to cancel, there will be a 10% restocking fee for the amount of that item. Otherwise, if the order has not yet been processed (usually within 24 hours) cancellations can be made by contacting DG.  In addition to all other charges, a $2 transaction fee will be incurred for all cancelled orders.

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  47. What is Designer Greek’s Return Policy?

    Because items are personalized and created especially for you, Designer Greek is unable to exchange any item. Only pieces damaged during shipping or with manufacturer defects are replaceable by an identical item. Designer Greek will not accept returns based on color or size discrepancies, so if you have questions regarding these factors, please contact DG prior to placing your order.

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  48. What if I am missing an item or something is damaged when I receive it?

    All merchandise should be opened and inspected as soon as it arrives. Shortages, incorrect orders, or damaged items due to shipping or manufacturer defects should be reported to Designer Greek within 5 days of package delivery. If you believe that Designer Greek filled your order incorrectly, please first check the confirmation e-mail sent to you from Designer Greek containing your order summary. Please do not send items back to Designer Greek without getting a Return Authorization number first.  Items will not be accepted for return if a Return Authorization is not issued by Designer Greek within two weeks of receipt.

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  49. What I receive an incorrect order?

    All merchandise should be opened and inspected as soon as it arrives. Shortages and incorrect orders should be reported to Designer Greek within 5 days of package delivery. If you believe that Designer Greek filled your order incorrectly, please first check the confirmation e-mail sent to you from Designer Greek containing your order summary. Please do not send items back to Designer Greek without getting a Return Authorization number first.  Items will not be accepted for return if a Return Authorization is not issued by Designer Greek within 2 weeks of receipt.

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  50. What if I don’t receive my order after it is shipped by Designer Greek?

    Designer Greek will assume no responsibility for delays or losses resulting from the negligence of the carrier, strikes, weather conditions, power failures or other acts of nature. Designer Greek will not reimburse or discount your credit card if an item is lost during delivery. Rather, DG will contact the shipping company immediately in an attempt to find the package. If the package cannot be found, Designer Greek will file a claim with the shipping company and take the appropriate steps at that time.

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  51. What is Designer Greek’s Privacy Policy?

    Designer Greek is committed to maintaining our customer's privacy and therefore will never sell, share, rent or otherwise release your information to other companies or organizations.

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Designer Greek - Personalized Fraternity Lettered Apparel & Sorority Lettered Apparel